Please read these terms and conditions carefully before making your booking. By making a booking with us, you agree to be legally bound by these terms and conditions as they may be modified and posted on our web site from time to time.
By making a booking with us, you confirm that you are 18 years old or over. You also confirm that all details you provide to us for the purpose of purchasing the Service from our company will be correct. You are fully responsible for any consequences resulting from your details being provided incorrectly.
Dobrogea Misterioasa SRL (referred to in the agreement as ‘we’, ‘us’ or ‘our’) may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by the new version. The terms governing the purchase and use of any Service will be the terms in place at the time of your order.
Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.
We have used our best efforts to ensure that this agreement fully complies with the laws of Romania and EU. However, we cannot confirm that this agreement is appropriate or available for use in locations outside of Romania. If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be deleted but the remaining provisions shall continue with full effect.
This contract has been drafted both in Romanian and English. Should there be any provisions debatable, the Romanian version of the Travel contract is to be considered the guiding principle.
Unless stated otherwise in this contract, should there be any inconsistency between this contract and any other terms and conditions on our web page or documents, this contract is to be considered valid.
For any possible debates or questions not covered by this contract, the laws of Romania shall have effect.
2. Contracting Parties
These booking conditions cover all bookings made through our website, including bookings made directly through our distributors or agents.
The travel contract is established between the Client and Dobrogea Misterioasa SRL. The contract is effective from the time the confirmation of the booking is sent to you.
We may transfer or subcontract any or all of our rights and obligations under these terms and conditions at any time.
Our Services are provided to you for private domestic use only. The contract between you and our company is a consumer contract. Accordingly, we do not accept any liability for any business loss caused by the unsatisfactory fulfilment of your Service order.
If you are booking via a Travel Agent, please note that you do not have a valid contract with us until full payment and all data necessary for the successful fulfilment of your order has been received.
In case the booking was not made by the Client but another person, or the booking is for more than one Client, we assume that all Clients agree to provide their personal details to us and make a statement to accept all terms and conditions in this contract.
We promise that all Services you purchase from our web site will be performed with reasonable skill and care and, as far as reasonably possible, in accordance with our agreement. We will do our best to ensure that all materials and information published on our web site are accurate, but regrettably errors do occur, and we reserve the right to rectify such errors before your booking is confirmed.
3. Our Services
Our company offers the following 2 types of Services:
These tours run on a regular basis as indicated in their description. Depending on the number of requests we have, regular/shared tours are operated with cars/minibuses/boats. When booking a regular tour you acknowledge the fact that you will have your own seat/s and will be travelling together with other tourists.
If you book a regular/shared tour you will be picked up from the fixed departure point at the time mentioned in your confirmation. We offer hotel pick-up/drop-off as an additional service on request. In this case, the pick-up/drop-off time can vary. As the vehicle is following an itinerary in order to pick-up clients from other hotels or addresses, minor delays in the pick-up time caused by multiple stops give rise to no debate or claim.
Our tours prices do not include the entrance fees at the visited sites (unless other specified in the tour’s description). The entrance is optional and the fees will be paid by the client at the ticket desk.
Private tours are organized at client’s request. In this case you will not travel with other tourists in the same vehicle and you will be the only beneficiary of the services.
If you book a private tour with transfer included, you will be picked up from the hotel or address you have indicated when you made the booking at the time mentioned in your confirmation.
Our tours’ prices do not include the entrance fees at the visited sites (unless other specified in the tour’s description). The entrance is optional and the fees will be paid by the client at the ticket desk.
Our services can be ordered in 2 ways:
You can order our services through our website with a valid credit or debit card.
To make a booking, please choose the desired service (date, destination, type, number of travellers) and follow the instructions on our webpage. After you have given all the data necessary for the service booking and the payment and confirmed your order, you will be sent an automatic confirmation e-mail to the e-mail address given. Please read this carefully, as it contains important information about your booked services. If you did not receive your confirmation message, please check your spam or junk or bulk folders of your email and if you still do not have it please call us.
We can only accept online bookings minimum 2 days prior to departure time with some exceptions mentioned on each tour’s description.
In order to be provided a quality service, clients are required to give us their mobile phone and e-mail contact. Should you fail to provide us a mobile number and an e-mail address we can contact you at, we do not take any responsibility for notifying you about possible changes.
We will not be liable for any losses and expenses you may have, should you fail to notify us about your confirmation not having been received.
Only clients with valid bank or credit cards can make reservations through our webpage. We accept payments with Visa, Mastercard, Paypal for which we do not bill administrative fees.
The online payment services are provided by EuPlatesc or PayPal . Thus we can offer our clients a fast and reliable method for online reservations and payments.
Online dispute resolution:
Online payment has 2 steps:
1. Provide personal information
This information is necessary in order to process the reservation. We are using an encrypted connection (SSL 128 bytes). Personal data are not transferred to any third party, neither by Dobrogea Misterioasa or EuPlatesc. Please be very careful in filling in the data and introducing the persons and addresses for confirmation and invoicing. The confirmation will be sent via email. The email address is very important! An incorrect email address will slow down the process of reservation. Moreover, Dobrogea Misterioasa and EuPlatesc will be unable to contact and to inform you about the status of your reservation.
2. Provide details of the credit card
If you chose the option “Payment by debit/credit card” it is necessary to fill in the form with details of your card. For payments with Visa (Visa/Visa Electron) and MasterCard (Mastercard/Maestro) we are using “3-D Secure” system developed by these organizations which assure a high level of security for online transactions. “3-D Secure” assures the fact that no information about your card is transferred or hosted, at any time, on our servers and the information is only transmitted in Visa and MasterCard systems. Moreover, “3-D Secure” is an identity authentication system. The authentication process is based on the security code known only by the holder and take place only on Visa and MasterCard servers. “3-D Secure” permits online shopping with any Visa and MasterCard, including debit cards, electronic cards (Visa Electron and Maestro). Even the virtual cards issued by these organizations are accepted.
Should you attempt booking with a credit card that has insufficient funds, is expired or you are not the owner of the card, you will be liable for all charges and consequences of doing so.
Offline booking (telephone or email)
You can make reservations through email: firstname.lastname@example.org, sending this information:
- the requested tour
- the date when you prefer to do the tour
- the time when you prefer to start the tour
- the hotel you stay at (or other address) in pick-up location
- full name and mobile telephone of the leading passenger
- number of travelers
- name and address to be written on the invoice
In this case we can only accept bookings minimum 1 day prior to departure depending on the availability. In case of telephone or email booking, you can choose to pay for the services directly to our driver/guide (cash only) or online by credit card (we will send you a special link for payment).
After processing your enquiry we will send you an email confirmation. Please read this carefully, as it contains important information about your booked services. If you did not receive your confirmation message, please check your spam or junk or bulk folders of your email and if you still don’t have it please call us.
5. Order confirmation
For successful bookings, our company sends you a confirmation e-mail. Please read this carefully, as it contains important information about your booked services. If you did not receive your confirmation message, please check your spam or junk or bulk folders of your email and if you still don’t have it please call us.
We do our best to ensure that every passenger will get their confirmation in time.
This confirmation will contain:
- reference number
- the confirmed tour
- the date of the tour
- the time the tour starts
- the pick-up hotel (or other address) if applicable
- full name of the leading passenger
- number of travelers
- amount paid or to be paid
- emergency phone numbers
We will not be liable for any services that failed to be fulfilled because the Clients did not use the information included to solve their problem, whatever the cause.
6. Passengers’ responsibilities during the time of travel
If your travel plans change or cancel, please notify us as soon as you can! If you cannot board our vehicles at the time and place stated on the confirmation, please call us.
If you are at the pick-up point at the time agreed and cannot find our driver/vehicle, or you cannot find the meeting point, please contact us as soon as possible on the emergency line (the phone numbers are in the confirmation)!
We will not be liable for any services that failed to be fulfilled because the Clients did not use the information or the suggested problem solving methods on their confirmation.
Please notice that smoking and alcohol drinking are forbidden at the board of our vehicles.
7. Transfer cancellation, variation on our initiative
We reserve the right to refuse any order placed by you. In the event that we have to cancel your booking we will send an email to advise you at least 24 hours before your travel. An alternative may be offered.
If the Service had to be cancelled or modified because of force major events (circumstances unforeseeable or beyond our control), we will do our best to notify you as soon as we can. However, in such cases, we cannot take responsibility for any losses you may suffer.
If our company cannot provide you with the service you ordered due to the fault of our employees or suppliers, we will refund to you the price paid for the ordered service. In this case our liability will be limited to the price of the booked Service. (for details please see ”If you have a complaint”).
We reserve the right to modify the pick-up time for any Service if necessary. About such modifications we will contact our clients at least 3 hours before departure, on the mobile phone number they gave us.
8. Variation, cancellation on the Passenger’s initiative
Variation of your booking
If your booking details change, you can amend your booking up to 30 workdays prior to your departure. The change can be subject of availability.
All requests for variation should be sent to our e-mail address. We will do our best to provide you an alternative service for your changed booking details, but we cannot guarantee that all variation requests will be accepted.
For day trips that do not involve accommodation, free cancellation up to 30 days before activity starts.
For 2 day or longer trips that involve accommodation: If you cancel at least 60 days in advance of the scheduled departure, there is no cancellation fee. If you cancel between 60 – 30 days in advance of the scheduled departure, there is a 20% cancellation fee.
If you cancel within 30 days of the scheduled departure or No Show, there is a 100% cancellation fee.
In order to cancel your booking please send us an email. If you do not get a confirmation of your cancellation by email please call us. We are not responsible if your email message did not reach us.
For all bookings, clients have to pay the prices enlisted on our website at the time of their booking. Should these prices change between the date of booking and the travel date in any way, this price difference has no influence on the valid bookings whatsoever, and also serves no ground for any claim.
10. Children as our passengers
Children under 14 years must be accompanied by an adult.
Children under 5 years of age can participate only to private tours.
For children a ticket has to be purchased as they occupy a seat.
Please carefully check each tour’s description for children discounts if applies.
11. Passengers challenged with physical disability
On our tours the mobility is essential, due to the nature of our active tours. Neither boats or cars are able to ensure safety and comfort for such passengers.
We reserve the right to refuse carriage to any person (both before and throughout the tours) who:
- is thought to be under the influence of alcohol or drugs
- has an infectious disease
- attempts to smoke or consume alcohol in the vehicle
- does or most probably would pollute the vehicle with his/her clothing or baggage
- whose behavior is disruptive in any way and/or affects the passengers’ safety or that of the driver of the vehicle
- acts in any way that is prohibited by the laws in Romania.
If we have to refuse to provide you the booked service for any of the reasons above, we do not accept liability for any extra costs incurred by you/or your party as a result of our doing so.
Our service fee includes the transportation of one piece of baggage per person. If you would like to travel with baggage that exceeds this limitation in size and/or quantity, please inform us at the time of booking. Should you fail to do so, we cannot guarantee your luggage will be transported, as the capacities of our vehicles/boats are limited.
We do not transfer animals in our vehicles/boats.
We do not accept responsibility for any damage or loss in your luggage.
We can only store items left in our vehicles/boats for 2 weeks. If you would like us to take your items to your address, please note that you will be charged the cost of the ride.
14. If you have a complaint
If you would like to complain about a problem you encountered with the service provided, please inform us by sending an e-mail. Please attach your booking confirmation code to your letter to help us identify your order. We will endeavour to investigate the matter and notify you about our decision.
Please note that any complaints must be received in writing to our email address within 28 days of the return booking date. Failure to notify us of your complaint within 28 days does largely affect our ability to investigate the matter complained of, and therefore we cannot accept complaints for services later than 28 days.
If your claim for reimbursement is accepted as rightful, the reimbursement of the amount paid will be transferred to your account within 30 days from the receipt of your necessary bank details.
Please note that our liability for services unfulfilled is limited to the fee paid under the given order code!
If the service delivered by us is not what you ordered or is not performed with reasonable skill and care due to the fault of our employees, agents or suppliers, we will refund to you the price paid for the ordered service. We will not be responsible for any claim arising as a result of any event or circumstance that we or the supplier(s) of the service in question could not have predicted or prevented. This may include (but is not limited to) an occurrence of force major.
We cannot accept any responsibility for delays reasonable or unavoidable, caused by the nature of our services (e.g. traffic conditions).
15. Data protection
In order to process your booking we need to collect certain personal details from you. These will include, where applicable, the names, addresses and telephone numbers of Passengers, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen booking. In order to process your order we may share your information with our suppliers or other involved third party. We will provide only the personally identifiable information necessary to ensure the successful fulfilment of your travel arrangements.
Where you provide us with personal details relating to any special requirements and/or details of any illnesses, disabilities, you consent to this information being passed onto any organization or companies responsible for any part of your travel arrangements.
We will not pass any information on to any company and/or organization not responsible for providing any part of your travel arrangements.
The information may also be provided to the authorities as required by law.
If you make a successful booking with us, we are entitled to assume you do not object to our doing any of the things mentioned above, even without notifying you in advance; unless you tell us otherwise in writing.
If you would like to modify or cancel your booking, if you have a complaint or you have questions regarding transfer issues, please send us an e-mail. Please give us your booking data in order to make it easier for us to identify your booking and thus be able to send a reply earlier!
Last update: 20.11.2019